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NGC “Quality Long March” activities about building material equipment – Tianrui Cement Group

Published: 2011-04-26

    

Quality is the lifeline of the enterprise. Lying on the company philosophy – to be responsible for the clients and society is to be responsible for ourselves, NGC devotes to providing better service to customers, and being supportive when there is problem about equipment operation. 2011 NGC “Quality Long March (QLM)” activities is the good demonstration to what NGC has promised to our customers. Henan Tianrui Cement Group is our first stop. On March 14, 2011, NGC leaders and QLM experts met with each other at NGC, which meant the opening of this activity.


（Picture of QLM experts and NGC leaders）

The QLM experts arrived at the subsidiaries of Tianrui Cement Group, placed in Weihui, Xuchang, Zhoukou, Yingkou, Dalian and Liaoyang. Through detailed and complete communication with the clients, they had a good understanding about the operation situation of NGC gearbox. They also came to the field to check about the noise, vibration and temperature rise during the operation, and gave proper suggestions and solution for the problem appeared. For example, noise between the electric motor and reducer was a little high, after inspection, QLM experts found the reason was the reserved taper plane of electric motor was not fixed by positioning pin, in this case, when started, the electric motor would be shifted due to the instant impact load, and it would produce a big alignment error between reducer and electric motor accordingly. QLM experts suggested that to assure the proper operation of the reducer, the clients should allocate the positioning pins after realignment if allowable.


（Field communication between NGC QLM experts with Tianrui people）


（NGC QLM experts was checking for the noise during the operation）

The NGC Quality Long March Activity helped to promote the brand influence and popularity, win the credit from the clients, and establish a solid foundation for mutual cooperation. This activity is a route of problem founding, a journey of service, a trip of sincerity and a tour of friendship. Tianrui Cement Group expressed their thankfulness and gave high acknowledge to NGC product quality and after sale service. NGC QLM team also showed their gratefulness for the warm reception and constant trust and cooperation. NGC would service Tianrui better and better, and would always be a good supporter to Tianrui. We all blessed a good future for both parties.
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